(San Francisco) Twitch announced an update Wednesday to better detect hate speech in conversations, after three days of complaints from several content creators who are victims of harassment, including racism.
“We’ve seen a lot of bot exchanges, hate raids and other forms of harassment targeting marginalized creators,” the popular streaming service acknowledged on Twitter, where more or less popular gamers stream their games from live video games.
“We know we need to do more to address these issues,” the Amazon-owned company continues.
Then it explained that it had identified a flaw in the automatic moderation filters and posted an appropriate update. It also indicates that it plans to launch other security measures to identify blocked channels trying to go back and better verify accounts.
Testimonials have been piling up since Monday under the hashtag #TwitchDoBetter (Twitch should do better).
“People are pretending to rain hate and stalk bots saying terrible things don’t exist. That just happened on my channel twenty minutes ago,” for example, CriticalBard, a black American designer, said Tuesday in a Twitter video.
It shows a part of a seemingly ordinary video game, where the Critical Bard’s face is shot at the same time and the conversation space is shown for spectator comments.
Suddenly, the cat was covered in one word, endlessly ringed by various authors, in capital letters: “Nègres” (“Niggers”), a word considered highly racist in the United States.
“I won’t keep playing. Twitch, damn it, do a better job,” concludes the creator, followed by 15,800 people on this platform.
All my friends are being attacked by hate these days. #TwitchDoBetter,” tweeted @chonkikage, who defines herself as “a gamer, designer, bi-racial, chronically ill.”
“Make the platform safe for us, really, in the beginning. And it gives us a bigger share of the income too. With the scale of phishing and harassment of marginalized broadcasters, 50% of the revenue that subscribers generate isn’t enough.”
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