Traveler who returned to the UK from Thailand was forced to spend £ 1,750 in quarantine after ‘incorrect advice’

Simon Kenway flew to Heathrow Airport on Sunday evening after spending two weeks and his quarantine period in Thailand.

But when Mr. Kenway arrived in the UK, he was removed from the “green list” waiting list and said he would have to pay for quarantine at a hotel because he took the flight from. Correspondence in Dubai – contrary to what Emirates told him. Tell him.

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Passengers who do not arrange a quarantine package before arriving in England face a fine of up to £ 4,000 plus quarantine fees, which means that an airline notice could have left M Kenway a bill of thousands of pounds.

Kenway was due to fly to Manchester first, but was told he could not because the airport was not designated for quarantine.

An isolated Simon Kenway hotel room at Heathrow

/ PA

When changing his flight reservation using Emirates’ online chatting, Mr. Kenway asked the representative to confirm that he could isolate his home.

He said, “After arriving (in) Glasgow, I go straight to the house for quarantine, right?” Emirates replied, “Yes.”

In a second conversation, he modified his flight booking, asking again, “(I am arriving in London and go straight home to quarantine, as before, right?” – The actor replied online: “Yes, the same rules”.

In either case, he was not informed that passing through Dubai would require him to pay a hotel quarantine fee.

The 34-year-old told the Palestinian News Agency: “If they clearly stated that I would be denied entry after passing through Dubai, I would have paid another airline to take me home. On a different route.”

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“It would have been a lot cheaper, less stressful and I would now be home in quarantine.”

The view from his quarantined room at Heathrow

/ PA

Passengers transiting through restricted countries should be placed in quarantine unless they remain on a plane and no additional passengers are being transported.

When Kenway left the UK, Thailand was on the air corridor list, with the travel permit, although he had to pay a 16-day quarantine at a Thai hotel upon arrival.

He said the details on the government’s official website were “unclear” about connecting flights, which is why check directly with the airline.

On the first day of quarantine, a government official summoned him.

He said, “The government website said, ‘Pass the red zone.’

“I told him it was not clear and that we should say” cross over. “She said she would report it and they would change the wording.”

Mr. Kenway was told that he would complete a full quarantine period.

How will the quarantine work in hotels?

An Emirates spokesperson said: “We are working closely with all concerned authorities to help bring passengers home while ensuring they meet entry requirements to their destination.

“In Mr. Kenway’s case, we are currently conducting an internal investigation into his case.”

Kenway said he was shocked after arriving at his hotel room and told he couldn’t even leave the room to get fresh air or smoke. I’m forced to take 11 days off to work for a company that repairs spas across the UK.

He added, “I feel that I should have spoken to at least a nurse or doctor before entering the room, for a mental health assessment.”

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